Customer Success Manager

Customer Success Manager/ Westlake, TX Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role As a Customer Success Manager you will be responsible for driving client retention, satisfaction, and expansion among our Shop and Independent Appraiser accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, resolving escalations, recovering cancelled customers, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption during customer onboarding. What You’ll Do Client Engagement & Consultation Provide onboarding guidance and product training to help [... source excerpt omitted ...] uct business reviews, target campaigns, and consultations with leadership to ensure product effectiveness. Retention & Growth Meet daily/monthly KPIs such as case management and customer engagement activities through calls and emails Maintain regular communication with customers to proactively address needs and issues. Monitor customer usage and identify opportunities to increase adoption and satisfaction. Manage an active pipeline of expansion opportunities, including whitespace and greenspace initiatives. Consistently meet or exceed sales and retention quotas. Work closely with the Customer Success Team to support at-risk customers and drive renewals. Internal Collabora [... source excerpt omitted ...] sonal accountability. What You’ll Bring Education & Experience Bachelor’s degree or equivalent work experience in the automotive and/or insurance carrier industry. 3+ years of customer account management and sales experience. 3+ years of experience with SaaS products. 1+ year of hands-on experience with Audatex, Qapter, and related ancillary products. Previous experience working with Salesforce CRM. Ability to travel 5% based on business needs (U.S. and Canada) Technical & Communication Skills Proficiency in Microsoft Office Suite. Strong ability to train and present to both groups and individuals. Excellent verbal and written communication skills, including over the