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NEXTMOVEFDE careers · United States
GE Appliances

Senior Applied AI Engineer

AI summary of the role

Senior Applied AI Engineer to lead development of AI-driven conversational agents for B2C contact center operations at a major appliance manufacturer.

What you’ll do

  • Design, build, and maintain AI-driven conversational agents for customer engagement use cases including FAQs and transactional workflows
  • Develop and implement conversation flows, decision trees, and dialog management logic
  • Configure, train, and tune AI/NLP models to improve intent recognition, entity extraction, and response quality
  • Implement and support transactional conversational flows integrating with backend systems (CRM, ERP, telephony)

What you’ll bring

  • Bachelor’s or Master’s degree in Computer Science, Engineering or a related field
  • 5 years of relevant software engineering experience, including at least 1 year with AI use cases (conversational AI or NLP) in customer-facing solutions
  • Proficiency with at least one cloud platform (AWS, Azure, GCP) for event-driven and real-time architectures
  • Hands-on experience with scripting languages (Python, JavaScript) for integrations and agent functionality

Technologies

AI · NLP · conversational AI · chatbots · virtual assistants · AWS · Azure · GCP · Python · JavaScript · Salesforce · ServiceNow

Source and classification

Production engineering · Evidence for this classification:

delivering seamless experiences for consumers across our contact center channels, including voice, chat, and messaging. This role is ideal for someone who is passionate about AI, automation, and customer service, with a hands-on approach to creating and optimizing use cases / agents for AI-driven interactions. You’ll be responsible for designing, building and supporting scalable software solutions that power contact center operations and customer engagement. Working as an individual contributor within a cross-functional team of engineers, architects, and program leadership to deliver reliable, high-quality solutions and transactional capabilities, such as order management, scheduling repairs, processing warranty claims, and assisting with product troubleshooting. You will collaborate closely with senior architects on system design, partner with peer engineers on implementation and code
How jobs are selected

Employer postings · Data from · Sources