Manager, Nonprofit Customer Success
AI summary of the role
This role leads a team of 7 Customer Success Managers focused on scaling Windfall's nonprofit vertical.
What you’ll do
- Lead and mentor a team of 7 Customer Success Managers
- Own a set of nonprofit accounts and drive adoption, usage, and growth
- Develop and implement scalable customer success processes and playbooks
- Lead Executive Business Reviews with C-level/SVP sponsors
What you’ll bring
- 8+ years in analytical, customer-facing roles
- 3+ years leading Customer Success teams
- Experience developing success plans and orchestrating cross-functional dynamics
- Proven track record of driving adoption and expansion in large organizations
Technologies
Salesforce · Bloomerang · CRM · data intelligence · AI · machine learning
About Windfall
Windfall gives GTM and fundraising teams household-level wealth, career, and life-event intelligence with AI workflows for targeting and activation.
Series B · 100–200 people
Source and classification
Deployment team leadership · Evidence for this classification:
As a Manager of Nonprofit Customer Success, you will lead a team of Customer Success Managers (CSMs) focused on scaling the nonprofit vertical within our business. You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust. Responsibilities: Scale the end-to-end customer experience, including onboarding, product adoption, usage, and implementation of best practices and growth Train, develop, and mentor a team of 7 Customer Success Managers Leading our recruiting strategy to attract andHow jobs are selected
Employer postings · Data from · Sources