Manager, Customer Success - M&E
AI summary of the role
This is a people-manager role on Samsung Ads' Customer Success team, reporting to the Director of Customer Success.
What you’ll do
- Manage a team of CSMs responsible for day-to-day service deliverables of advertisers.
- Manage campaign escalations and ensure appropriate resolution.
- Align with Sales representatives for seamless account support including RFP responses, media planning, and post-sale kick-off.
- Maintain training resources and onboarding program in collaboration with CSM Leaders.
What you’ll bring
- 8+ years in an organization supporting Advertising Sales, specifically in Account Management.
- Experience leading teams and deep understanding of client services.
- Deep understanding of digital advertising and programmatic landscape.
- Experience working directly with clients and presenting during meetings.
Technologies
programmatic advertising · digital advertising · CTV · Samsung Ads · RFP · campaign management · media planning · upselling
About Samsung
Builds devices, chips, displays, appliances, software and connected-home/ad platforms, differentiated by vertical integration from memory/foundry to Galaxy and SmartThings.
Public · 5000+ people
Source and classification
Deployment team leadership · Evidence for this classification:
organization. A successful Manager will be able to identify problem areas, assess solutions, and work with numerous teams in order to establish optimal efficiencies and service customers. Candidate should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. They must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Specific responsibilities include: Manage a team of CSMs responsible for the day to day service deliverables of advertisers. Manage campaign escalations and ensure appropriate resolution. A balance of strong campaign
More from the job description
Position Summary Role and Responsibilities Manager, Customer Success Manager Samsung has developed a proprietary ad platform that leverages unique first party TV data to help brands connect to their audience as they explore content across desktop, mobile, tablets and our SMART TVs. The Opportunity We’re growing our Customer Success team! Samsung Ads is looking for confident managers to take on this strategic position dedicated to supporting the Customer Success organization and driving direct impact towards quarterly revenue goals. The Manager will report into the Director of Customer Success. Being a manager at Samsung Ads you will have the unique skills of being both hands-on as well as leveraging leadership experience. The ideal candidate will be able to navigate between both an individual contributor as well as to ensure best practices across their team and the larger organization. A successful Manager will be able to identify problem areas, assess solutions, and work with numerous teams in order to establish optimal efficiencies and service customers. Candidate should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. They must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms. If you're interested in joining a rapid [... source excerpt omitted ...] y growing team working to build a unique, world-class advertising organization with a relentless focus on design and customer experience, you've come to the right place! Specific responsibilities include: Manage a team of CSMs responsible for the day to day service deliverables of advertisers. Manage campaign escalations and ensure appropriate resolution. A balance of strong campaign management experience, an ability to build and lead highly efficient teams and the ability to build strong relationships will be key to the candidate’s success. Ability to collaborate cross-functionally; ability to exercise judgment and flexibility. Responsible for managing and maintaining training r [... source excerpt omitted ...] amsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities. Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business. Collaborate with internal teams for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals. Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed. Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth. Qualifications: 8 + years working in an organization that
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