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NEXTMOVEFDE careers · United States
Vivenu

Enterprise Customer Success Manager

AI summary of the role

This role manages a portfolio of the largest, most complex enterprise customers in sports, venues, and live events, owning the full lifecycle from onboarding to renewal.

No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.

What you’ll do

  • Manage a portfolio of large, complex enterprise customers (sports teams, venues, live events) as primary point of contact.
  • Drive renewals and expansion by aligning vivenu's roadmap with customer goals and showcasing ROI.
  • Lead enterprise onboarding and delivery, including project management for on-sales and first event go-live.
  • Monitor KPIs and adoption patterns to detect churn risks and implement action plans.

What you’ll bring

  • 5+ years in Customer Success, Account Management, or Consulting with high-value enterprise accounts.
  • Deep knowledge of sports and live events ecosystem, including on-site operations (POS, scanning, payments).
  • Proven ability to build authority with C-suite executives and ownership groups.
  • Experience managing complex delivery timelines and risks for high-pressure on-sale events and migrations.

Technologies

ticketing platform · POS · scanning · payments · CRM · data analytics · project management

Source and classification

Customer adoption & accounts · Evidence for this classification:

entertainment. As an Enterprise Customer Success Manager your responsibilities will include: Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact. Build and nurture deep relationships across the customer’s organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner. Drive engagement across all stakeholders through Business Reviews and strategy workshops. Renewal Management: Secure long-term partnership health by aligning vivenu’s roadmap with the customer’s long-term goals, proactively managing contract renewals. Secure expansion by showcasing proven ROI. Enterprise Onboarding & Delivery: Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner. Own structured project
More from the job description

Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. As an Enterprise Customer Success Manager your responsibilities will include: Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact. Build and nurture deep relationships across the customer’s organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner. Drive engagement across all stakeholders through Business Reviews and strategy workshops. Renewal Management: Sec [... source excerpt omitted ...] ng vivenu’s roadmap with the customer’s long-term goals, proactively managing contract renewals. Secure expansion by showcasing proven ROI. Enterprise Onboarding & Delivery: Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner. Own structured project management, including task, issue, and risk management, to ensure a successful on-sales and first event go-live. Ensure both online and on-site needs (point of sale, payments, scanning) drive an amazing day one experience. Health Monitoring & Risk Mitigation: monitor KPIs and adoption patterns. Ensure ticket shops and event pages follow lea [... source excerpt omitted ...] conversion rates, sellouts, and revenue. Detect churn risks early and implement concrete action plans to drive adoption and satisfaction. Represent the unique needs of our largest customers internally. Provide structured, data-backed feedback to Product to shape the future of the platform for the industry. Enablement & Product Mastery: Facilitate adoption workshops to ensure customers are fully leveraging advanced features to deliver a better ticket-buyer experience, increase revenue, and improve operational efficiency. Deliver tailored training sessions and product roadmap briefings that empower everyone from sales, service, marketing, and ticketing to utilize the platform effe

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