Customer Implementation Manager

The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved in the implementation process. What you will do Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support. Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle. Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks. Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities. Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Install [... source excerpt omitted ...] o keep projects on track. Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials. Manage scope changes and ensure implementation requirements are documented and communicated effectively. Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience. What we are looking for Bachelor's degree or equivalent combination of education and experience. Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities. Experience in healthcare, healthcare services, health technology, clinical ope [... source excerpt omitted ...] are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these pr