Endpoint Technical Services Delivery Lead
AI summary of the role
This is a client-facing, onsite technical leadership role overseeing endpoint management services.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Lead a team of desktop service analysts and desk-side support personnel, acting as liaison with the account team and client.
- Provide technical leadership and process development for Endpoint Management service streams including software distribution, image development, and application packaging.
- Assess and recommend innovative use of new desktop management technologies to enhance end-user experience and drive efficiencies.
- Create and document desktop support processes, refresh strategies, and equipment/software configurations.
What you’ll bring
- 5+ years of MS Windows desktop operating system deployment experience.
- 5+ years of Microsoft SCCM experience (design, configuration, administration).
- Experience with Windows 7 or Windows 10 deployment technologies.
- Tier 3 and 4 support experience in an enterprise desktop environment.
Technologies
Microsoft SCCM · Microsoft MDT · SCCM OSD · Windows 10 · Windows 7 · PowerShell · VBScript · Group Policy · USMT · VDI
About Idexcel
Privately held US IT services and staffing firm delivering cloud, data, AI and app-modernization on AWS/Azure/GCP, plus recruiter-led contract placements across regulated industries.
Bootstrapped · 500–1000 people
Source and classification
Implementation & delivery · Evidence for this classification:
resource for evaluating and remediating complex technical challenges faced by our clients and technology teams. Key Technical areas of Expertise Note: • Candidates are expected to be familiar with purpose, function, and interactions of all areas of expertise listed below. Day to Day Function: • The Lead Tech will be called upon to lead a team of skilled managed desktop service analyst and desk-side support personnel, acting as the team’s liaison with the account team and our client. • This is an onsite client-facing position. • Candidate must have experience working with teams responsible for engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment. • Candidate must also understand and support team members using Microsoft MDT and SCCM/OSD for image development and management work including creation of new
More from the job description
Company Description About IDEXCEL, INC Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives. Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. Job Description Description TOP Technical skills to look for: • Microsoft SCCM 2012 – Design, Configuration, Administration • Microsoft SCCM OSD – Image Development and Deployment • Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment • Windows Operating System Deployment • User State Migration Tool (USMT) • Desktop related Group Policy Objects (GPO) • Software Distribution • Patch Management • Scripting with Powershell and VBScript • Desktop and Application virtualization TOP SOFT SKILLS to look for: • Team Leadership • High Quality Writte [... source excerpt omitted ...] ons • Conflict Management • Innovation and Technology Planning Description: • TOP NOTCH communication skills are VERY important in this role. MUST MEET ALL ENGLISH PROFICIENCY REQUIREMENTS. • The team consists of 3 members including the candidate working onsite, and 1-3 offshore team members in India. • A solid understanding of desktop management technologies and processes (as listed in the JD) balanced with strong team leadership and client communications are key attributes to success in this position. • This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams . • The Technica [... source excerpt omitted ...] ech is responsible to assess and recommend innovative use and implementations of new features and technologies related to desktop management in with the objective of enhancing our customer’s End User Experience while driving efficiencies into all aspects of our service delivery. • The EPM Lead Tech must effectively work with other technologists in our teams to define and execute our service strategies. • This role often will interface with client IT Management, and Account Management Teams, as well as with other technology team members from our organization. • This person is responsible to assume a leadership role in overseeing the Desktop and Desk-side services, coordinating
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