Software Engineering Lead (AI)

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role Promise is looking for an Engineering Lead to lead our AI work to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting d [... source excerpt omitted ...] t easier for families to stay on track-like flexible installments, smart reminders, and personalized plans. Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance. Automate what matters: Leverage AI and automation to eliminate inefficiencies and reduce operational overhead, without compromising on a high-quality and reliable user experience. Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field. Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence. What Wil [... source excerpt omitted ...] , not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover