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NEXTMOVEFDE careers · United States
Zocdoc

Engineering Manager, Zo

AI summary of the role

Lead the engineering team building Zo, Zocdoc's AI phone assistant that handles inbound scheduling calls 24/7 using LLMs and voice technologies.

What you’ll do

  • Lead, manage, and grow a team of software engineers to deliver highly reliable, performant software solutions
  • Partner with product, design, and commercial teams to build out a clear technical product strategy and roadmap
  • Work across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and build an inclusive technology workforce
  • Mentor and coach a team of engineers to maintain high quality while delivering new features with bleeding edge technology at high velocity

What you’ll bring

  • Experience working on consumer facing AI products, bonus if voice AI products
  • Shipped multiple product features to external customers, either as an IC or Manager
  • Deep knowledge of software development methodologies
  • Experience with microservice architectures and AWS / cloud environment

Technologies

LLM · voice AI · AWS · React · JavaScript · C# · Python · microservices · EHR integration

About Zocdoc

Online marketplace where patients find in-network doctors and instantly book in-person or virtual visits; providers pay per booking to fill their calendars.

Private Late · 1000–2000 people

Source and classification

Production engineering · Evidence for this classification:

compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact to the Mission Zocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare. Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating
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Employer postings · Data from · Sources