Customer Success Manager

Job Requisition ID # 26WD100728 Position Overview Do you want the opportunity to be part of a startup-like environment and have a big impact on innovative technology? Are you looking to help customers transform how facilities, factories, and operational systems are designed, optimized, and run? If so, come join Autodesk Operations Solutions. Our portfolio includes Autodesk Tandem and Tandem Connect for digital twin and facility operations, FlexSim for 3D discrete-event simulation and process optimization, and Fusion Operations for cloud-based manufacturing execution and shop-floor digitalization. We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes, accelerate adoption, and expand the value they realize from Autodesk technology. To be successful in this role you need to be passionate about operations transformation across the built environment and manufacturing. You are a trusted advisor and relentless advocate for customer needs, able to connect business objectives with digital twin, simulation, manufacturing execution, and operational workflows while aligning executive sponsors, practitioners, Autodesk teams, and partners around a clear path to value. Responsibilities Establish strong relationships with customers and ensure their ong [... source excerpt omitted ...] lting engagements where applicable across Autodesk Operations Solutions Accelerate adoption of Autodesk Tandem and Tandem Connect, FlexSim, and Fusion Operations by understanding customer objectives and prioritizing projects, enablement, and support activities that deliver the best outcomes and fastest path to value Create and maintain Customer Success Plans with measurable business outcomes, success criteria, stakeholder alignment, adoption milestones, and a strategic roadmap for assigned customers. Partner with Customer Adoption Specialists, technical specialists, consulting, and account teams to ensure onboarding and initial projects have clear outcomes, appropriate learnin [... source excerpt omitted ...] mentation Own post-sale account management and growth by monitoring engagement, customer health, usage, renewal readiness, and opportunities to expand adoption across facilities, production teams, users, workflows, integrations, and additional use cases Build and maintain relationships with internal and external stakeholders, including account executives, technical teams, consulting, executive sponsors, internal champions, implementation teams, operations leaders, engineering teams, and end users Collaborate with internal experts, Autodesk partners, and third parties to translate customer business and technical challenges into solutions spanning digital twins, discrete-event sim