Lead Products & Services Manager - Pricing Strategy & Payment Integration
AI summary of the role
Lead product strategy and implementation for a third-party payment processor integration on a new customer-facing platform for Duke Energy's non-regulated Residential Solutions business, which sells Home Protection Plans.
What you’ll do
- Own the payment platform implementation, product strategy, and roadmap
- Drive platform capabilities that improve purchase conversion, first payment success, renewal, and subscriber retention
- Manage merchant contract negotiations, payment strategies, and alternative payments
- Manage external vendors for payments end-to-end operations, including processing services, card networks, and loyalty platforms
What you’ll bring
- Bachelor's Degree in Engineering, Business, Finance, or related degree
- Minimum 5 years related working experience (or Associate's degree + 7 years, or HS Diploma/GED + 9 years)
- Experience leading or coordinating cross-functional initiatives and governance routines
- Strong financial acumen and ability to connect performance insights to business decisions
Technologies
payment processor · payment platform · card networks · loyalty platforms · vendor management · product roadmap · user stories · process flows
Source and classification
Internal deployment & tooling · Evidence for this classification:
integrating a third-party payment processor on the new customer-facing platform. The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers. Responsibilities Owns the payment platform implementation, product strategy and roadmap Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long-term revenue performance Manages merchant contract negotiations, payment strategies and alternative payments Develop in depth understanding of Consumer payment
More from the job description
Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 18, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third-party payment processor on the new customer-facing platform. The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers. Responsibilities Owns the payment platform implementation, product strategy and roadmap Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth Own the full product lif [... source excerpt omitted ...] ions, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives. Translate business objectives and user needs into business requirements, user stories, target-state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payment [... source excerpt omitted ...] dor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders Basic/Required Qualifications Bachelor's Degree in Engineering, Business, Finance, or other related degree Minimum 5 years related working experience or Associate's degree and 7 years of related experience In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience Preferred Qualifications Master’s Degree in Marketing, Engineering, or Business Administration 7 years of related work expe
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