Technical Account Manager

About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. About the Role As a Technical Account Manager at Avoca, you’ll own the post‑sales technical relationship with our customers, bridging implementation details and ongoing account strategy. You’ll guide home service companies through onboarding and integration, advise on APIs, webhooks, and prompting configurations, and ensure they achieve measurable business outcomes on Avoca’s platform. You will be the trusted technical advisor who translates customer goals into scalable setups, drives adoption, and maintains long-term [... source excerpt omitted ...] integrations, and accountable for results. What You’ll Do Serve as the primary technical point of contact and trusted advisor post-implementation. Provide strategic guidance to customers, tailoring technical approaches to each customer’s goals, stack, and business model. Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance. Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts. Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for v [... source excerpt omitted ...] nfluence roadmap priorities. Build and maintain best practices, playbooks, and scalable success frameworks for integrations, prompting, and ongoing optimization. Manage multiple customer engagements simultaneously, balancing hands-on tactical execution with strategic guidance. Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams; communicate clearly with both technical and non-technical audiences. Requires flexibility to travel to client sites. What You’ll Bring 2-5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience). CS/t