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NEXTMOVEFDE careers · United States
Sprinklr

Senior Implementation Consultant, CCAAS

AI summary of the role

This role leads end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients, defining strategy and architecture while mentoring junior consultants.

No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.

What you’ll do

  • Manage end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
  • Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
  • Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
  • Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.

What you’ll bring

  • 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
  • Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
  • Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
  • Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).

Technologies

Genesys Engage · Amazon Connect · Cisco Webex Contact Center · RingCentral · TCP/IP · VOIP · SIP · RTP · WebRTC · ACD · IVR · CTI

About Sprinklr

AI-native Unified-CXM platform — social, marketing, advertising, and omnichannel contact center in a single suite for global enterprises.

Public · 2000–5000 people

Source and classification

Implementation & delivery · Evidence for this classification:

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Job Description Manage end-to-end implementation of
More from the job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Job Description Manage end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies. Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfac [... source excerpt omitted ...] risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption. Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support. Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices. Establish trusted advisor rel [... source excerpt omitted ...] m configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in English is mandatory. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build

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