Digital Adoption Representative

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Join us as a Digital Adoption Representative with the Digital Adoption and Customer Success organization within Cat Digital! Here you'll be at the forefront of innovation—empowering our dealer network with cutting-edge technology, enhancing customer satisfaction, and fueling business growth. In this dynamic role, you'll be the strategic force behind key digital initiatives, helping our partners thrive in a rapidly evolving marketplace. If you're a forward-thinker who thriv [... source excerpt omitted ...] collaboration, problem-solving, and making a measurable impact, this is your opportunity to lead change and make a difference. Let’s build something extraordinary together. What You Will Do: Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology. Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption. Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly. Leads processes improvement on ar [... source excerpt omitted ...] manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications. As a Digital Adoption Representative, you will support two dealers situated in the Southern US District. What You Will Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Communicates the importance of customer needs/expectations and commits to resolving them. Meets regularly with customers to understand their wants, needs and expectations. Consulting: