Skip to content
NEXTMOVEFDE careers · United States
PNC Financial Services

Business Analytics Consultant Senior - Customer Data Forensics

AI summary of the role

This role serves as a critical liaison between business stakeholders and technology teams within PNC's Customer Data Forensics organization, focusing on the Enterprise Complaint Program and customer data quality.

What you’ll do

  • Partner with business stakeholders to understand objectives, processes, and pain points, and elicit, analyze, and document business data requirements.
  • Translate business needs into requirements artifacts such as BRDs, FRDs, user stories, process flows, and data mappings.
  • Collaborate with solution architects and developers to support system design, integrations, data flows, and dependency mapping.
  • Support Agile, Waterfall, or hybrid delivery methodologies; assist in backlog refinement, sprint planning, and UAT execution.

What you’ll bring

  • University/college degree with 3+ years of relevant/direct industry experience, or equivalent combination of education and experience.
  • Analytical Thinking and Business Intelligence (BI) skills.
  • Data-Driven Decision Making and Data Integration expertise.
  • Concept Development and Strategic Planning abilities.

Technologies

Business Intelligence (BI) · Data Integration · UAT · Agile · Waterfall · BRD · FRD · data mapping · process flows · user stories

About PNC Financial Services

Pittsburgh-based diversified financial-services group serving consumers, small businesses, corporations, and institutions through retail banking, C&IB, wealth/asset management, and a coast-to-coast branch/ATM network.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analytics Consultant Senior within PNC's Customer Data Forensics organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Tyson's Corner, VA. The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer, Retail and Commercial Lines of Business, Fraud, AML, Regulatory divisions, and technology teams. This role translates business needs into system and data requirements, ensuring that technology solutions support PNC’s Enterprise
How jobs are selected

Employer postings · Data from · Sources