Solutions Engineer - East

About Traversal Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise. Production complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work. Today, Traversal operates in mission-critical environments at some of the world’s largest enterprises. Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures. The Role As a Solutions Engineer at Traversal, you’ll help define how we engage with prospective customers, you'll guide them from initial technical discovery through successful deployment. This is a foundational, customer-facing role at the intersection of technical depth and relationship building. You’ll col [... source excerpt omitted ...] If you thrive in high-ownership, high-velocity environments—and are excited to help define how AI-native infrastructure products are introduced and adopted—we’d love to meet you. Responsibilities Drive technical discovery and demo conversations with engineering teams evaluating Traversal. Translate complex infrastructure problems into tailored, high-impact pilot evaluations. Build and maintain demo environments, technical guides, and internal tooling to support our sales process. Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction. Support onboarding and implementation efforts for new customers, ensuring early wins [... source excerpt omitted ...] frastructure ecosystem. Requirements 3+ years in a Solutions Engineer, Forward Deployed Engineer, or Solutions Architect role, and/or relevant engineering experience with strong customer instincts. Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms. Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences. Experience building POCs, leading demos, or owning technical parts of a sales cycle. Comfortable working in a fast-paced startup environment with shifting priorities. Project management: able to coordinate across multiple internal/external stakeholders, le