Systems Architect

Job Posting Title: Systems Architect Req ID: 10148926 Job Description: Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: The Solutions Architect for Disney Viewer Experience (VX) is responsible for designing and governing enterprise‑grade architectures that support the Disney+ and Hulu contact centers. In this role you would provide support for both our Assisted Service and Self-Service teams, specifically focused on Salesforce, NICE systems, Baymax+, Snowflake, Tableau, Sprout Social, and related adjunct platforms. Ensuring these systems operate cohesively within Disney’s broader technology ecosystem. The architect partners with product, eng [... source excerpt omitted ...] tions, and business teams to deliver scalable, secure, and highly integrated solutions that elevate customer service, marketing, analytics, and immersive experience capabilities. Responsibilities and Duties of the Role: Own the end‑to‑end architecture for NICE CXone, including IVR/Studio flows, routing logic (ACD, skills‑based), CTI, digital channels (chat, email, WhatsApp), and analytics. Establish solution patterns for Salesforce (Service, Experience Cloud) and ensure consistent data and automation models. Define architectural guardrails for Baymax+ integrations and enhancements. Ensure Snowflake data models align with upstream systems (Salesforce, NICE, Baymax+) and downstream [... source excerpt omitted ...] esforce and NICE Systems in large-scale enterprise environments. Strong understanding of cloud data platforms (Snowflake) and visualization ecosystems (Tableau). Experience with customer service, contact center technology, or customer engagement platforms. Strong API, integration, and event-driven design skills (REST, middleware) Ability to communicate architectural vision to executives, business teams, and engineers. Preferred Qualifications: Bachelors Degree in Computer Science, Engineering, or Information Systems Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welco