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NEXTMOVEFDE careers · United States
PNC Financial Services

Process Improvement Consultant Senior- Retail Bank Operations

AI summary of the role

Senior process improvement role within PNC's Retail Bank Operations, responsible for designing automation and AI-driven solutions to optimize cash management, collections, loan mitigation, and document processing.

What you’ll do

  • Design solutions incorporating intelligent automation, robotic process automation, generative AI, machine learning, and workflow systems to optimize process efficiency and reduce risk.
  • Consult with business partners to gather inputs and recommend technical solutions for business process issues.
  • Lead the redesign of complex, cross-functional projects using a comprehensive view of organizational processes.
  • Conduct business diagnostics, develop business cases, and present cost-benefit analysis to influence senior leadership.

What you’ll bring

  • 5+ years of industry-relevant experience
  • University/college degree (Bachelor's)
  • Proven senior-level facilitation and influence skills
  • Experience developing and executing business strategies

Technologies

intelligent automation · robotic process automation · generative AI · machine learning · workflow systems · data analytics · process modeling

About PNC Financial Services

Pittsburgh-based diversified financial-services group serving consumers, small businesses, corporations, and institutions through retail banking, C&IB, wealth/asset management, and a coast-to-coast branch/ATM network.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. As a Process Improvement Consultant Sr, you will: Design solutions that incorporate intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems to optimize process efficiency, reduce processing time, and mitigate risks. Consult with business partners to gather necessary inputs and recommend and/or create technical solutions to address business process issues. Assist in the introduction of new systems to facilitate a smooth and effective transition, supporting system issue management. Demonstrate awareness of industry standards for process engineering and
How jobs are selected

Employer postings · Data from · Sources