Customer Success Lead

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale. Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together. Role Summary: As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships. You will lead the post-sale relationship end-to-end—owning adoption, value realization, governance, and long-term success—while serving as a trusted executive partner to customer leadership and the internal quarterback across [... source excerpt omitted ...] ities and constraints. Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes. Represent the customer internally at the highest level, ensuring executive context, commitments, and risks are clearly understood and acted upon. Customer Outcomes, Value & Accountability Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts. Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities. Proactively identify risk, misalignment, or underperformance and lead structur [... source excerpt omitted ...] able systems of record for account plans, value roadmaps, risks, decisions, and commitments. Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders. Internal Leadership & Cross-Functional Orchestration Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered. Drive clarity on ownership, priorities, and timelines across teams—escalating when necessary to protect customer outcomes. Translate customer strategy and feedback into a clear internal direction that informs delivery planning and product evolution. Co