Epic Professional Billing Senior Analyst

Make a difference. Be happy. Grow your career. KEY RESPONSIBILITIES They will be responsible for, but not be limited to: Technical Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing Project and Issue Management Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes Managing multiple complex clients and projects simultaneously with minimal oversight, in [... source excerpt omitted ...] nfigurations Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer Service Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system chan [... source excerpt omitted ...] time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership Creating documentation that allows others to follow processes consistently Seeking out opportunities to delegate work to other team members so all members of the tea