Customer Success Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance. Job Description Own Customer Success & Satisfaction for identified accounts Responsible for delivering customer success KPIs and program outcomes Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place Responsible for delivering planned revenue & ups [... source excerpt omitted ...] ccessful execution and closure to Pilot Programs Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time Conduct Pilot Programs Support Sales Activities as and when required Required Qualifications Bachelor’s degree 5+ years of experience in Customer Engagement & Success 3+ years of Connected Buildings domain experience and IOT enabled digital products Able to travel at least 30% of the time (domestic) Preferred Qualifications Graduate [... source excerpt omitted ...] ition is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical lea