Manager, Delivery - CX AI

Deployment strategy · Evidence for this classification:

management controls to drive delivery on time, in scope, and within budget. This role requires some travel to clients and other offices, including our contact centers, and is highly client-facing, requiring confidence in leading executive discussions, delivering governance forums, and working in complex stakeholder environments. Responsibilities Lead end-to-end delivery of business-critical contact center and customer experience technology solutions, including planning, design, implementation, testing, training, deployment, and structured handoff to client operations or support teams. Own program-level governance for CCaaS engagements, including integrated project plans, dependency management across vendors and carriers, risk and issue management, change control, and delivery status reporting. Provide strong program leadership to cross-functional, globally distributed onshore and