Senior Director, Software Engineering
AI summary of the role
Senior Director leading the ServiceNow product and data portfolio at Merck, owning CMDB and foundational data domains to make them AI-ready.
What you’ll do
- Define and execute the strategic vision and multi-year roadmap for ServiceNow platform services across business divisions and technology organizations.
- Own the strategy, roadmap, and outcomes for ServiceNow data management, including CMDB evolution toward a federated, automated, and AI-ready data foundation.
- Serve as a senior strategic partner to Manufacturing, Research & Labs, Animal Health, and other business stakeholders to translate business problems into prioritized ServiceNow products.
- Establish a product-oriented operating model with clear vision, outcomes, investment priorities, and lifecycle management across the ServiceNow portfolio.
What you’ll bring
- 13+ years of progressive technology and/or digital leadership experience in consulting, pharmaceuticals, or life sciences.
- Strong experience with ServiceNow or comparable enterprise workflow/platform ecosystem, including CMDB, ITOM, Asset Management, Enterprise Architecture.
- Bachelor's degree in analytics, data science, computational sciences, science, or computer science.
- Proven success in building, scaling, and maintaining modern data platforms and pipelines (e.g., ServiceNow, AWS, Databricks).
Technologies
ServiceNow · CMDB · ITOM · Asset Management · Enterprise Architecture · AWS · Databricks · API orchestration · GenAI · agentic capabilities
About Inventing for Life
Merck/MSD sells medicines, vaccines, and animal-health products globally, with oncology scale, vaccine franchises, and a large late-stage pipeline.
Public · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
Job Description Role Summary We are seeking an experienced, strategic leader to evolve the ServiceNow portfolio of products, associated data domains, data products, and services offered to IT, Security, and our Company's Business Divisions. The role will combine ownership of enterprise data and foundational platform capabilities with direct partnerships across Manufacturing, Research & Labs, and other business functions. The leader will stay up to date on key automation trends in the life sciences sector that center on ServiceNow; translate business priorities into a multi-year ServiceNow product roadmap; improve the quality and governance of critical enterprise data; and ensure the platform is ready to support AI-enabled workflows and future agentic capabilities. This leader will also work closely with other leaders in the U.S. and international data products, services, and
More from the job description
Job Description Role Summary We are seeking an experienced, strategic leader to evolve the ServiceNow portfolio of products, associated data domains, data products, and services offered to IT, Security, and our Company's Business Divisions. The role will combine ownership of enterprise data and foundational platform capabilities with direct partnerships across Manufacturing, Research & Labs, and other business functions. The leader will stay up to date on key automation trends in the life sciences sector that center on ServiceNow; translate business priorities into a multi-year ServiceNow product roadmap; improve the quality and governance of critical enterprise data; and ensure the platform is ready to support AI-enabled workflows and future agentic capabilities. This leader will also work closely with other leaders in the U.S. and international data products, services, and solutions organization to ensure that the organization’s needs are addressed appropriately and efficiently. This is a highly strategic, business-facing leadership role. The successful candidate will be expected to operate beyond traditional platform delivery—shaping product strategy, challenging existing ways of working, aligning senior stakeholders, and driving measurable business outcomes. This is a hybrid role ( 3 days/ week in office) based in Rahway, NJ. Position Responsibilities Role Overview: [... source excerpt omitted ...] hip capacity. Establish the right balance between supplier-dependent delivery and internal ownership of sustainment and transformation capabilities. Create a culture centered on customer service, business partnership, accountability, speed to value, and completing work across organizational boundaries. Behavioral Competencies Required Cross-Functional Leadership & Matrix Management: Collaborative alignment: Proven track record of leading large, high-performing, cross-functional teams across IT, Manufacturing, Research & Labs, and Enterprise Data functions. Enterprise representation: Confidently represent the data organization in Legal, Privacy, and Global Ethics forums to d [... source excerpt omitted ...] lity at a massive, enterprise scale. Agile Data Product Management: End-to-end lifecycle: Deep experience directing the full product lifecycle for data products, from vision and requirements to release and adoption. Modern delivery frameworks: Familiarity with agile product development methodologies and API orchestration for seamless data consumption. Data Governance, Privacy & Security: Compliance by design: Strong understanding of data privacy requirements (e.g., HIPAA, GDPR, GXP, GMP) and how to engineer compliance directly into data pipelines and products. Required Minimum Experience: Bachelor’s degree in analytics, data science, computational sciences, science, or compute
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