Mission Operations Specialist

About Us: Collaborative autonomy is how self-tasking teams of machines will solve hard human problems, and HavocAI is an unquestioned leader in collaborative autonomy. We set the standard for autonomous surface vessels for a wide range of defense and commercial maritime missions. Success requires us to grow quickly, and we’re looking for teammates who are passionate about solving hard problems, about pushing the envelope, and about preventing conflict and saving lives. Ambition is welcome to apply within. About the Role: Mission Operations Specialists lead the planning, deployment, and execution of HavocAI’s Autonomous Surface Vehicle (ASV) platforms and HavocControl software in support of customer missions. This role sits at the intersection of operations, customer success, and product development—owning real-world execution while feeding mission insights back into the HavocAI stack. You will work closely with engineering, logistics, technical operations, and go-to-market teams to deploy systems to the field, train and certify end users, monitor live operations, and ensure our products perform in demanding environments. Mission Operations Specialists stay deeply engaged with customers, maintain a constant pulse on how users interact with HavocAI systems, and help evolve operational tactics, techniques, and procedures (TTPs). When something isn’t right, you drive resolution [... source excerpt omitted ...] fast. Key Responsibilities and Requirements: Deploy and Operate HavocAI Systems Plan with cross-functional teams (test operations, business development, engineering) to execute customer deployments and field training. Lead and execute ASV and HavocControl deployments in operational and test environments. Train, certify, and support end users on HavocAI systems. Monitor and execute live operations; assist test operations and engineering teams in troubleshooting and issue resolution. Ensure high performance, reliability, and mission readiness of HavocAI platforms in the field. Customer Engagement & Mission Success Serve as a trusted operational partner to customers, from h [... source excerpt omitted ...] pact, operational value, and ROI to support renewals and expansion. Product Feedback & Continuous Improvement Capture frontline user feedback and translate it into clear product requirements, CONOPS updates, TTPs, and engineering tickets. Partner closely with Product, Engineering, and GTM teams to drive timely fixes and improvements. Help shape product direction by bringing real-world mission context into internal decision-making. Cross-Functional Execution Coordinate across GTM, Product, Engineering, Test Operations, and other internal teams to deliver outcomes on time and on budget. Act as a connective tissue across the organization to ensure alignment and execution during c