Professional Services Manager II - Axon Air

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Professional Services Manager II (PSM2) for Axon Air, you will lead the deployment of Axon drone technology for law enforcement, enterprise, and public safety agencies. This elevated role requires advanced technical proficiency, deep program management expertise, and the ability to independently manage complex deployments. You will serve as a trusted advisor and subject matter expert (SME), ensuring customers not only adopt Axon Air solutions but also realize their full potential to transform workflows and enhance organizational effectiveness. By combining advanced technical skills, regulatory knowledge, and consultative leadership, you will accelerate customer adoption, influence program expansion, and deliver long-term success. What You’ll Do Location: Remotely from the United States with up to 80% tr [... source excerpt omitted ...] st practices. Use project management tools (e.g., Smartsheets) to define scope, track milestones, mitigate risks, and communicate status to stakeholders. Capture and communicate customer feedback, including feature requests and operational challenges, to inform internal teams and product roadmaps. Stay current with UAS technologies, FAA regulations, and emerging trends; contribute to product testing, evaluations, and recommendations. What You Bring BS/BA or equivalent experience. 3–5+ years of professional services, technical deployment, or UAS program management experience. Demonstrated success leading complex technical deployments and customer-facing projects. FAA Part [... source excerpt omitted ...] u may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more informa