Director, Customer Success (Medmo)
AI summary of the role
Director of Customer Success for Medmo, a rapidly scaling referral management and patient care coordination business recently combined with Covera Health.
What you’ll do
- Build and accelerate Medmo's Customer Success function: define playbook, health-scoring, segmentation, QBR cadence, and sales-to-CS handoff.
- Drive account retention and expansion by managing executive stakeholders and leveraging client performance and ROI data.
- Own relationships across the customer base, hosting regular touchpoints with key personnel to discuss issues, performance, and growth.
- Act as strategic sponsor and client proxy during onboarding and operations, escalating issues to internal Operations and Product teams.
What you’ll bring
- 10+ years of progressive experience in Customer Success, Account Management, or Operations in primary care, value-based care, digital health, or health plan space.
- Proven track record of managing executive stakeholders with presence to command C-suite and clinical leadership.
- Deep understanding of how physician organizations think, act, and measure success.
- Domain expertise in Medicare Advantage, primary care, or value-based care programs preferred.
About Covera Health
AI-powered radiology quality platform helping employers, health plans, and providers improve diagnostic accuracy, steer patients to better imaging, and lower downstream care costs.
Series C
Source and classification
Customer adoption & accounts · Evidence for this classification:
rapidly as part of its combination with Covera Health, delivering referral management and patient care coordination for some of the largest physician organizations across the country. As we rapidly expand this footprint, we are seeking a Director of Customer Success to be the face of our Medmo business. Sitting at the critical intersection of our Sales and Operations teams, you will serve as the primary strategic advisor to regional and executive leadership teams within our clients. You will own the narrative, prove our ROI, report on our performance, manage relationships, and drive expansion across a portfolio of the most prestigious accounts in healthcare. In this role, you will be expected to: Function Building: Accelerate the evolution of Medmo’s Customer Success function - defining the CS playbook, account health-scoring and segmentation, the QBR and reporting cadence, and the
More from the job description
About the company At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate. Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey. We're changing that. Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients. In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before. Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians. [... source excerpt omitted ...] rral management and patient care coordination for some of the largest physician organizations across the country. As we rapidly expand this footprint, we are seeking a Director of Customer Success to be the face of our Medmo business. Sitting at the critical intersection of our Sales and Operations teams, you will serve as the primary strategic advisor to regional and executive leadership teams within our clients. You will own the narrative, prove our ROI, report on our performance, manage relationships, and drive expansion across a portfolio of the most prestigious accounts in healthcare. In this role, you will be expected to: Function Building: Accelerate the evolution of Med [... source excerpt omitted ...] dence, and the standard sales-to-CS handoff intake. Account Retention & Growth: Drive expansion on existing accounts through executive management of stakeholders while leveraging client performance and ROI data. Our accounts represent a material expansion opportunity as we “land and expand” clients, you will be at the forefront of growth. Relationship Management: Take account ownership and provide relationship management across the customer base, including key personnel. Host regular touchpoints with key personnel to maintain relationships, discuss issues, report on performance, and flag growth opportunities. Client Advocacy: Act as the strategic sponsor and primary proxy fo
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