Skip to content
NEXTMOVEFDE careers · United States
Novartis

Director, CRM Product Owner (4 openings)

AI summary of the role

The Director, CRM Product Owner leads the strategy, development, and delivery of CRM capabilities across the US commercial organization, transforming customer and patient interactions through process improvements, technology, analytics, and UX.

What you’ll do

  • Define, communicate, and execute the vision and strategy for CRM capabilities/functions (e.g. Customer Engagement, Platform, Medical) ensuring alignment with business goals.
  • Champion the adoption of advanced CRM technologies (including AI) and processes to optimize customer engagement and deliver actionable insights.
  • Collect and interpret business needs, translating them into system and process improvements powered by technology, analytics, and best practices.
  • Recruit, mentor, and lead groups of Product Owners, managing dependencies and fostering a culture of innovation and continuous improvement.

What you’ll bring

  • Minimum 7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in pharmaceutical, healthcare, or CRM sectors.
  • Proven success in leading product management for large-scale CRM transformation, including accountability for delivery, change management, UX, governance, communication strategy, and risk/compliance mitigation.
  • Deep expertise in CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).
  • People management experience within CRM, AI, technology, or data-driven environments required.

Technologies

Salesforce · Agentforce · Marketing Cloud · Health Cloud · Data Cloud · Veeva · OpenAI · Snowflake · CRM · AI

About Novartis

Pure-play innovative-medicines company developing and selling patented prescription drugs across oncology, cardiovascular, immunology, and neuroscience after divesting generics (Sandoz) and eye care (Alcon).

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

Job Description Summary Reporting to the Head of Customer Relationship Management (CRM) Product Management, the Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem. This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements, technology solutions, analytics, and user experience enhancements to deliver a world-class, customer-centric experiences. The Dir, CRM Product Owner partners closely with business and IT leadership to build a robust CRM foundation and activate transformation across the US commercial organization. This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/ or international). Job
How jobs are selected

Employer postings · Data from · Sources