Enterprise Account Manager

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization. We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-base [... source excerpt omitted ...] d long-term success across multi-brand, multi-region accounts. You’ll lead complex enterprise relationships that span operators, executives, and product stakeholders, ensuring our customers achieve measurable outcomes and continued growth. This is a foundational role in shaping PermitFlow’s enterprise customer motion. You’ll work directly with the CEO, VP of Sales, and cross-functional leadership to define how we grow our footprint across Enterprise Accounts, primarily in the Home Services space. You’ll thrive if you love solving hard problems, guiding change, and operating at the intersection of construction and technology. What You'll Do Own strategic relationships and a $5m [... source excerpt omitted ...] with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team. Lead customer success and expansion efforts across multiple divisions, brands, and geographies Develop and execute account plans to drive adoption, utilization, and renewals Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities Forecast renewals, trac