D365 CE Functional Solution Architect (Managed Services)
AI summary of the role
This role is a senior-level functional solution architect within MCA Connect's Managed Services team, serving as the primary solution authority for Dynamics 365 CE engagements.
What you’ll do
- Own and resolve complex, cross-functional Dynamics 365 CE issues end-to-end, leading the functional team toward high-quality outcomes.
- Lead post-go-live stabilization, hypercare, system assessments, health checks, and iterative phased module deployments for managed services clients.
- Provide architectural oversight and solution governance on staff augmentation engagements, ensuring adherence to MCA Connect methodology.
- Serve as a trusted advisor to client leadership, communicating risks, decisions, and trade-offs, and facilitating change management.
What you’ll bring
- Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, and CRM operating models.
- Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and Power Platform capabilities.
- Ability to facilitate senior stakeholder conversations, handle ambiguity, and produce executive-ready deliverables.
- Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization.
Technologies
Dynamics 365 CE · Dataverse · Power Platform · Azure DevOps · Dual Write · D365 ERP · Microsoft FastTrack · Model-driven apps
Source and classification
Customer adoption & accounts · Evidence for this classification:
will help MCA Connect deliver world-class customer service. The Solution Architect is self-motivated to troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application, leading resolution efforts and guiding the functional team toward high-quality outcomes. The Solution Architect owns the solution scope across all process areas and serves as the primary solution authority on Managed Services engagements. The Solution Architect makes decisions and recommendations confidently across all areas of the solution, exercises independent judgement and decision making on complex issues, and advises clients on matters of significant impact to their implementation. They work on problems of diverse scope and complexity ranging from moderate to substantial, lead the team in determining the most effective methods and procedures, and have full ownership of work and
More from the job description
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title: D365 CE Functional Solution Architect Location: Remote with travel up to 30% Description As a member of the Managed Services team, the Dynamics 365 CE Functional Solution Architect will help MCA Connect deliver world-class customer service. The Solution Architect is self-motivated to troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application, leading resolution efforts and guiding the functional team toward high-quality outcomes. The Solution Architect owns the solution scope across all process areas and serves as the primary solution authority on Managed Services engagements. The Solution Architect makes decisions and recommendations c [... source excerpt omitted ...] process areas, takes full ownership of complex issues, and is competent to work independently at the most advanced level. Managed Services engagements span the full lifecycle of client operations. In addition to day-to-day issue resolution and escalation support, the Solution Architect facilitates Dynamics 365 version updates, post-go-live stabilization and hypercare engagements, system assessments and health checks, iterative phased module deployments, optimization of existing systems, and higher-level troubleshooting. The Solution Architect also provides architectural oversight on staff augmentation–style engagements to ensure solution integrity and MCA Connect quality stan [... source excerpt omitted ...] and transition-to-steady-state plans Lead Dynamics 365 system assessments and health checks; deliver architectural findings, risk analysis, and strategic improvement roadmaps to client leadership Architect and oversee iterative phased module deployments, defining deployment sequencing, cross-functional dependencies, and go/no-go criteria for each wave Provide architectural oversight and solution governance on staff augmentation–style engagements, ensuring embedded resources maintain solution integrity and MCA Connect methodology standards Customer Satisfaction & Advisory Work closely with the MCA Connect functional team to ensure engagements meet customer expectations En
Employer postings · Data from · Sources