Managing Director - IT Revenue Systems

Job Posting End Date 09-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Managing Director of IT Revenue Systems leads the implementation of AEP's meter-to-cash transformation, moving the systems that generate invoices, process payments, and administer customer programs onto a new AI-native platform through a multi-year program. This leader owns delivery end to end — detailed requirements, configuration, testing, deployment, cutover, hypercare, and the ongoing operation of the new meter-to-cash system — and serves as the single point of accountability for scope, schedule, cost, and quality across every release. Meter-to-cash touches every AEP customer, so the role carries an exceptionally high bar for billing accuracy, financial integrity, and operational readiness. Success in this position requires a leader who has taken large, complex, multi-year programs to a successful outcome and who can drive business, technology, and system integrator partners through a successful delivery plan. Job Description What you’ll do: Essential Job Functions & Tasks Program leadership and delivery accountability Lead the multi-year meter-to-cash implementation workstream as CITO’s single point of accountability for scope, schedule, budget, quality, and operations of the new system. Establish and run program governance, including the i [... source excerpt omitted ...] exity of each workstream, and enforce consistent delivery discipline across internal teams and partners. Manage cross-program dependencies with metering and field operations, the customer contact center, digital channels, finance and accounting, credit and collections, regulatory, and enterprise data platforms. Detailed requirements, design, and configuration Lead detailed requirements definition across invoice generation, rate and billing determinants, payment and remittance processing, credit and collections, and customer program administration. Drive fit-gap analysis against the standard capabilities of the new platform Ensure the design embeds AI capabilities responsibly [... source excerpt omitted ...] ng and mock cutovers, including runbooks, rehearsal cycles, environment and release management, defect triage, and formal go/no-go readiness assessments with the business. Direct production cutover and the associated command center, including revenue assurance and billing validation, contingency and rollback plans, and stakeholder communication through the stabilization window. Hypercare and operations Lead hypercare after each release, covering incident command, defect resolution, billing exception and unbilled backlog management, customer impact monitoring, and daily executive reporting until agreed stability measures are met. Establish steady-state operations for the new met