Senior/Principal Engagement Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We’re looking for an experienced Senior/Principal Engagement Manager to join our growing team. As a trusted partner to our customers, you’ll lead large-scale enterprise engagements, evolve delivery frameworks, and ensure seamless implementations from kickoff to long-term success. We’re especially excited about candidates who bring experience working in or alongside the P&C insurance industry — whether through insurtech, carrier partnerships, claims technology, or prior insurance ope [... source excerpt omitted ...] mbine strong customer engagement skills with industry credibility. What You’ll Do 🤝 Lead end-to-end enterprise implementations by driving onboarding programs for large insurance clients, ensuring delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams. 📅 Run programs with precision by managing timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts. 🚗 Resolve complex operational and technical challenges by partnering cross-functionally with Product, Engineering, Sales, and customer stakeholders to drive strategic outcomes. 🧠 Serve as the Voice of the Customer by surfacing insi [... source excerpt omitted ...] rnal processes. 🤝 Build trusted relationships with customer stakeholders across claims, operations, innovation, and technology teams, acting as a strategic advisor throughout the customer lifecycle. 📈 Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience and delivery excellence at scale. What You’ll Bring 🎯 Demonstrated experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts. 🏢 Experience working within or alongside the P&C insurance industry — including insurtech, claims technology, carrier organizations, or insurance-focused SaaS platform