Skip to content
NEXTMOVEFDE careers · United States
GE Appliances

Principal Applied AI Engineer

AI summary of the role

Principal-level individual contributor on GE Appliances' digital innovation team, architecting and building AI agents and conversational systems for B2B/B2C contact center operations (voice, chat, messaging).

What you’ll do

  • Architect and build scalable AI agents and conversational flows for contact center customer engagement, from FAQs to transactional workflows (order management, repair scheduling, warranty claims, troubleshooting).
  • Continuously train, fine-tune, and optimize NLP models and intent recognition to improve accuracy, first-contact resolution, and customer satisfaction.
  • Lead design of semantic knowledge models and orchestrated AI systems integrating LLMs, tools, and enterprise data sources (CRM, ERP, ticketing).
  • Collaborate cross-functionally with operations, DT, and data teams to integrate AI tools into contact center platforms and ensure real-time data synchronization.

What you’ll bring

  • 7+ years software engineering experience, including 3+ years with AI/ML use cases (conversational AI, NLP) in customer-facing solutions.
  • Expertise with at least one cloud platform (AWS, Azure, GCP) for event-driven and real-time architectures.
  • Strong experience with Python/JavaScript for integrations and transactional workflows.
  • Proficiency with LLM applications, RAG, embeddings, semantic search, and vector databases.

Technologies

AI agents · NLP · LLM · RAG · embeddings · vector databases · LangChain · LlamaIndex · PyTorch · TensorFlow · Hugging Face · Salesforce

Employer postings · Data from · Sources