Solutions Engineer/Architect

At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time. We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow’s hardware & software solutions and help revolutionize logistics. Responsibilities Collaborate with clients and internal teams to map the client’s journey before and after the implementation of Kargo. This includes, but is not limited to: process maps, flow charts, spaghetti diagrams, and photographed documentation of client cargo/freight types. Participate in customer facing meetings with Account Executives and Client Operations to gather data to prepare for implementation. This can include but is not limited to ROI calculations, documentation of deliverables, process enhancement and efficiency improvement suggestions. Providing industrial and software engineering support for process improvements for Kargo’s computer vision, m [... source excerpt omitted ...] ocument and data ingestions, digitization, and validation. Identifying accuracy gaps that map to Kargo’s product value, understanding and mapping technical integration specs from client’s systems of record to Kargo’s software stack. Attend Client Solutions meetings to support continuous improvement efforts across Kargo’s client base. Collaborate with partners and system integrators to provide product, business and technical knowledge in support of product strategy. Provide expertise and insight into architecting more complex solutions that will meet more complex business requirements. Be able to present the value and ROI concepts behind the implementation of our solutions. [... source excerpt omitted ...] continuous improvement efforts within Kargo to improve design and operational improvements with our products. Must be able to travel ~50% of the time. Experience 5+ years in a customer facing technical solutions role preferred. Understanding of Supply Chain requirements with core verticals – Food & Bev, 3PL and/or complex distribution systems. This includes the systems they interact with, ie WMS, TMS, ERP, and other automation solutions, preferred. Excellent communication and presentation skills. Must possess a problem-solving attitude with strong listening skills. Ideal candidate has experience and proficiency in Atlassian Suite, Figma, Datadog, and other productivity so