Senior Sales Engineer, Public Safety (Mountain or Pacific Region)
AI summary of the role
Senior Sales Engineer role at Prepared by Axon, focused on pre-sales technical leadership for public safety agencies in the Mountain or Pacific US regions.
What you’ll do
- Partner with AEs and RSMs to qualify opportunities and design tailored technical solutions for 911 centers and emergency management agencies.
- Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
- Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
- Serve as subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
What you’ll bring
- 8+ years of progressive experience in public safety, emergency communications, or PSAP operations.
- Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms).
- Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
- Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments.
Technologies
NG911 · CAD · RMS · ESInet · VESTA · Viper · Solacom · Wireshark · APIs · cloud-based platforms
Source and classification
Technical pre-sales · Evidence for this classification:
complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions. Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams. Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment. Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
More from the job description
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis re [... source excerpt omitted ...] blic Safety (Mountain or Pacific Region), you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment. What You’ll Do Pre-Sales Solutioning Partner with AEs and RSMs to qualify opportun [... source excerpt omitted ...] ership Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows. Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure. Advise agencies on best practices for network security, system interoperability, and deployment planning. Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings. Sales Enablement & Collaboration Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness. Collect and relay customer feedback to i
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