Associate Director, Salesforce Technical Architect

Job Description General Summary: The Salesforce Technical Architecture & Strategy Lead plays a pivotal role as a cornerstone of our Data, Technology, and Engineering (DTE) team. This role is instrumental in driving the success of the Cystic Fibrosis (CF) patient services platform built on Salesforce, which integrates critical capabilities to support our patient support teams. As a key leader, you will collaborate with cross-functional teams, design and implement cutting-edge solutions, and ensure the seamless operation of our Salesforce platform. Your expertise will directly impact our ability to deliver life-changing therapies to patients, while maintaining the highest standards of quality, compliance, and innovation. This is an opportunity to lead transformative projects, contribute to AI-driven initiatives, and shape the future of healthcare technology at Vertex Key Duties and Responsibilities: Lead platform architecture, strategy and technical initiatives for Mosaic (Salesforce-based technology) for our small molecule businesses, starting with CF and working closely with our Kidney team. Define, manage and optimize DevOps framework / delivery operating model for CF and scaling to other disease areas like Kidney Drive our call center implementation and ensure cross-disease area architecture considerations Understand system architecture and technical needs, create, an [... source excerpt omitted ...] n IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives. Facilitate release management and production release schedule in coordination with cross-functional partners and other platform teams Lead platform communications (e.g. status reporting, downtime, releases) to all stakeholder groups Serve as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertise Responsible for risk and mitigation management to ensure high quality, on-time delivery Proactively champion, educate, and enhance delivery practices to introduce proc [... source excerpt omitted ...] orce and other AI automation tools Biotech or Pharmaceutical Industry Experience Experience working with SaaS solutions and vendors Experience handling GxP systems and security requirements including Disaster Recovery, Backup & Restore, Data Retention and Archival Experience with stakeholder engagement, vendor management, and directing platform teams Some experience in four architecture specialization areas (business, information, infrastructure, software) Experience working within and leading in an AGILE team framework, across multiple business units and functions Knowledge and Skills: Software vendor and MSP management expertise Executive-level communication skills; abilit