Jr. - Mid Level Business Analyst - REMOTE - EST ONLY

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Business Analyst supports business, risk, control, and transformation initiatives by helping teams translate business needs into practical, well controlled solutions. This role partners across functions to gather requirements, support process and control assessments, coordinate review deliverables, and identify opportunities to improve efficiency through technology, automation, and responsible use of AI. The ideal candidate is analytical, organized, [... source excerpt omitted ...] nment where business processes, technology, risk, and controls intersect. What You'll Do Partner with business and technology stakeholders to understand business needs, document requirements, and translate them into clear, actionable solutions that support automation and AI enabled capabilities. Support walkthroughs and process, risk, and control discussions to identify key controls, applications, models, vendors, data dependencies, and IT dependencies relevant to the process under review. Promote strong control ownership by helping stakeholders understand control responsibilities, documentation expectations, and the importance of sustainable execution. Analyze current state pro [... source excerpt omitted ...] workflows, reduce manual effort, strengthen controls, and improve efficiency through technology, AI, low-code, and workflow solutions. Assist with documenting business processes, requirements, risks, controls, process changes, decisions, and action items in a clear and organized manner. Track deliverables, open items, dependencies, and follow up actions to support timely completion of reviews, assessments, and transformation initiatives. Collaborate with cross functional teams to evaluate the operational impact of process, system, automation, and AI related changes. What You'll Bring Bachelor’s degree in Business, Information Systems, or a related field. Three years experience