Senior Forward Deployed Engineer

Why Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you'll work on here Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed Shipping code, reliable software, and systems that carry production traffic from day one Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild Debugging production [... source excerpt omitted ...] es Feeding field knowledge back into the core product so we never solve the same problem twice What you bring to the table 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon Bonus points: Previous founding experience. [... source excerpt omitted ...] Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue. Company Benefits: Competitive compensation and equity 20 days paid time off every year 401k or RRSP $420/month wellness stipend 100% coverage for Health, dental, vision Free Ubers to and from work Free lunch and dinners Annual team offsite (previously went to Alaska, Hawaii)