Account Manager, Americas

Institutional Fabric for the Digital Asset Market Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle. At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth. We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. You’ll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary. Account Manager, Americas We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client’s business objectives and leverage [... source excerpt omitted ...] r digital asset platform. You will be responsible for executing a comprehensive account management strategy. From initial onboarding through full integration and ongoing support, you will own the entire post-contract lifecycle for both new and existing Talos clients, ensuring a seamless and high-quality client experience. Working closely with Sales, Product, Solutions, and Engineering teams, you will advocate for client needs, ensuring expectations are consistently exceeded while also contributing to product innovation and roadmap development. You will play a critical role in strengthening client relationships, advising on trading workflows and platform optimization, and delive [... source excerpt omitted ...] y, you will support revenue growth initiatives by maintaining accurate forecasts and identifying strategic opportunities for cross-selling and upselling. By proactively monitoring client engagement and health, you will drive retention, satisfaction, and account expansion. Responsibilities Execute and continuously refine the account management strategy, leveraging both qualitative insights and quantitative data Own and manage the full post-contract lifecycle for new and existing Talos clients, from onboarding through ongoing support Maintain and manage revenue forecasts, with a focus on identifying cross-sell and upsell opportunities Partner closely with Sales, Product, Sol