ServiceNow Platform Technology Lead
AI summary of the role
Pacific Life seeks a ServiceNow Platform Technology Lead to own the technical architecture and standards of its enterprise ServiceNow platform, serving as the digital front door for thousands of employees.
What you’ll do
- Define and own the technical architecture and standards for the ServiceNow platform, including update set strategy, scoped applications, naming conventions, and integration patterns.
- Lead architecture for complex work, review designs, and drive configuration over customization to stay upgrade-ready.
- Design enterprise integrations using REST/SOAP APIs, MID Server architecture, and event-driven patterns.
- Monitor instance performance, retire technical debt, and lead upgrade planning and modernization.
What you’ll bring
- 6–10+ years in IT, including 4–6+ years hands-on with ServiceNow.
- BS degree or equivalent experience.
- Experience implementing multiple ServiceNow modules across an enterprise and leading architecture on medium to large implementations.
- Deep expertise in platform architecture, ITSM best practices, CMDB/CSDM, integration design, Flow Designer/automation, scoped applications, instance performance optimization, and security/access design.
Technologies
ServiceNow · ITSM · CMDB · CSDM · Flow Designer · REST APIs · SOAP APIs · MID Server · Scoped Applications · ServiceNow Certified System Administrator · ServiceNow Certified Application Developer
About Pacific Life
Policyholder-owned mutual life insurer selling individual life and annuities, institutional pension risk transfer, workforce benefits, and reinsurance across US and Asia/Europe.
Bootstrapped · 5000+ people
Source and classification
Internal deployment & tooling · Evidence for this classification:
who resolves an issue without picking up the phone, and every leader who trusts our data to make a decision is relying on this platform working well. This role is the technical conscience of that platform. You will decide how it is built, how it connects to the rest of the enterprise, and how far it can scale, so the experience on the other side of the screen feels simple, fast, and invisible. If you want your architecture decisions to be felt by thousands of employees rather than filed in a document repository, this is that role. How you'll help us move forward: Own the blueprint. You help define the technical architecture of our ServiceNow platform and set the standards that every developer and administrator builds against – update set strategy, scoped applications, naming conventions, and integration patterns. Design solutions worth reusing. You lead the architecture for our
More from the job description
Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a high-impact ServiceNow Platform Technology Lead to join our Pacific Life Technology End-User Services Team in Charlotte, NC. ServiceNow is the digital front door to technology at Pacific Life. Every new hire who gets set up on day one, every employee who resolves an issue without picking up the phone, and every leader who trusts our data to make a decision is relying on this platform working well. This role is the technical conscience of that platform. You will decide how it is built, how it connects to the rest of the enterprise, and how far it can scale, so the experience on the other side of the screen feels simple, fast, and invisible. If you want your architecture decisions to be felt by thousands of employees rather than filed in a do [... source excerpt omitted ...] maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $125,100.00 - $152,900.00 Your Benefits Start Day 1 Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbu
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