Skip to content
NEXTMOVEFDE careers · United States
Capital One (Plano campus)

Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)

AI summary of the role

This is a senior manager role leading premium support for Capital One Software's Databolt product, serving as the primary technical authority for enterprise customers in air-gapped and self-hosted environments.

What you’ll do

  • Serve as the single point of contact for all technical inquiries with accelerated response times (e.g., 1-hour P1 response) tailored to customer network topology.
  • Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis, and system health.
  • Manage the full lifecycle of self-hosted Data Plane instances including zero-downtime upgrades and version parity management.
  • Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus to identify bottlenecks before production impact.

What you’ll bring

  • Bachelor’s Degree
  • At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles.
  • At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager).
  • At least 5 years of experience in security and networking including mTLS, JWT, OAuth, and DLP configurations in restricted VPC environments.

Technologies

AWS · EKS · KMS · Secrets Manager · Terraform · CloudFormation · Java · Python · Go · PySpark · Snowflake · Databricks

Source and classification

Customer adoption & accounts · Evidence for this classification:

Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. You are not just a support contact; you are a "local guide" embedded within the customer’s journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations. Why You'll Love This Role: You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations. You will work with a
More from the job description

Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. You are not just a support contact; you are a "local guide" embedded within the customer’s journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations. Why You'll Love This Role: You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a "Core Product" proven to handle 150B+ monthly operations. You will work with a product that secures sensitive data while maintaining its utility for high-scale analytics and AI. Key Responsibilities: 1. Strategic Technical Advocacy (Live BAU) Serve as the "Single Point of Contact" for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer’s specific network topology. Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis (RCA), and overall system health. Advocate for c [... source excerpt omitted ...] n parity management. Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production. Own the P1/P2 incident response process, driving rapid remediation within restricted environments where external cloud access is limited. 3. Ecosystem Hardening (Pre-Live Readiness) Architect and simulate the customer’s internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment. Design and implement secure "manual sync" protocols for delivering dynamic code libraries and Docker images to air-gapped systems. Collaborate with customer Da [... source excerpt omitted ...] Templates that align with internal governance. Basic Qualifications Bachelor’s Degree At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles. At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager) At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments. At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes. At least 3 years of experience p

How jobs are selected

Employer postings · Data from · Sources