Senior Program Manager, Dedicated Workplace Teams
AI summary of the role
This is a high-impact individual contributor role owning the operational design and delivery of a dedicated workplace mental health program for a strategic enterprise customer.
What you’ll do
- Own end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals into priorities, metrics, and delivery plans.
- Lead complex cross-functional workstreams across Clinical Operations, Customer Success, Analytics, Product, and Marketing, driving decisions to closure.
- Establish program health mechanisms including dashboards, cadences, RAID logs, and escalation paths.
- Analyze performance and stakeholder feedback to identify root causes and implement evidence-based improvements.
What you’ll bring
- 4+ years in program management, operations, implementation, customer delivery, or strategy & operations.
- Demonstrated ownership of complex customer-facing or operational programs from problem definition through execution.
- Strong analytical and operational judgment with ability to define success metrics and turn data into recommendations.
- Proven ability to influence senior stakeholders and drive decisions without direct authority.
About Spring Health
AI-native mental health platform for employers and health plans that matches members to coaching, therapy, medication, and specialty care while proving outcomes and ROI.
Series E · 500–1000 people
Source and classification
Deployment strategy · Evidence for this classification:
positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Clinical Operations & Strategy, the Senior Program Manager, Dedicated Workplace Teams is a high-impact individual contributor responsible for owning the operational design and delivery of a dedicated workplace program for a strategic customer. You will translate customer commitments, clinical and operational needs, and program performance into measurable outcomes and
More from the job description
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 [... source excerpt omitted ...] th our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director, Clinical Operations & Strategy, the Senior Program Manager, Dedicated Workplace Teams is a high-impact [... source excerpt omitted ...] l translate customer commitments, clinical and operational needs, and program performance into measurable outcomes and scalable operating mechanisms. This is a build-and-run role: you will diagnose complex problems, determine the right methods and plans, align senior internal and customer stakeholders, lead execution across interdependent workstreams, and strengthen the systems that sustain results. This is a full-time, remote role. Travel is required and is expected to be up to 20-30%. What you'll do: Own the end-to-end operational strategy and execution for a dedicated workplace program, translating customer goals, program performance, and internal constraints into clear prio
Employer postings · Data from · Sources