Implementation Manager

Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking an experienced professional to drive robust software adoption across Air's SaaS user base and manage a team of Implementation Engineers. In this role as an Implementation Manager, you will be responsible for defining and optimizing user engagement by driving new, outcome-oriented initiatives. You will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to your direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, staffing plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and [... source excerpt omitted ...] just through words but by example. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects simultaneously. You will hire and develop Implementation Engineers and Senior Implementation Engineers, and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal. This role is a full-time position [... source excerpt omitted ...] software Implementation Engineers Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle Develop expertise in Air's customers, offerings, and data, and support customers as a Air product and data expert Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies Execute the successful implementation of software and data to Air's customers and address and solve user needs through the use of