VP of Customer Success & Adoption

Deployment team leadership · Evidence for this classification:

Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. The Role We're looking for an experienced VP of Customer Success to architect Forward's customer success function with a clear mandate: drive adoption and grow revenue inside our existing accounts. You'll own the post-sale customer journey end to end — onboarding, adoption, retention, and expansion — and the metrics that come with it (net revenue retention, gross retention, product adoption, and expansion pipeline). You'll personally be involved with our most important accounts helping to understand challenges they are facing and how our products and services can help drive value inside their organizations. You’ll work