Senior Strategic Engagement Manager
AI summary of the role
Lead the most critical enterprise engagements at a high-growth AI agent platform company, guiding global brands through complex AI and CX transformations.
What you’ll do
- Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization
- Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
- Orchestrate implementation and delivery, managing timelines, dependencies, and cross-functional execution to ensure seamless, on-time, high-impact go-lives
- Drive value realization through data-driven storytelling, executive business reviews, and clear success narratives
What you’ll bring
- 8+ years of experience in enterprise software, consulting, customer success, or engagement management with large, strategic accounts
- Proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes
- Strong ownership mindset, comfortable navigating ambiguity, and ability to align cross-functional teams around shared goals
- Executive presence and confidence influencing senior stakeholders through clear, data-driven communication
Technologies
AI · automation · enterprise systems · agentic AI · conversational AI
About Parloa
AI Agent Management Platform enabling enterprise customer service at scale; reimagines CX as agentic, multilingual, conversational interactions across voice and chat.
Series D · 200–500 people
Source and classification
Deployment strategy · Evidence for this classification:
delivery, stakeholders, and long-term value realization. You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem. This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations adopt, scale, and realize value from agentic AI. Areas of Ownership: Lead strategic enterprise engagements end to end, owning success plans, KPIs, and measurable business outcomes from initial deployment through long-term value realization Translate executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions Orchestrate implementation and
More from the job description
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As a Sr Strategic Engagement Manager at Parloa, you will lead our most critical enterprise engagements, guiding organizations through complex AI and customer experience transformations while ensuring measurable business impact. This is a highly strategic, customer-facing role where you operate as the central orchestrator across delivery, stakeholders, and long-term value realization. You will sit at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable outcomes while partnering closely with Account Executives, Solution Engineers, Value Consultants, and our partner ecosystem. This is your opportunity to lead large-scale AI and CX transformations for global enterprises, owning strategic engagements end to end while shaping how organizations ado [... source excerpt omitted ...] functionally with Account Executives, Solution Engineers, Value Consultants, and partners to align on strategy, execution, and growth Represent Parloa’s leadership in agentic AI, customer experience transformation, and enterprise innovation in customer engagements Who You Are: You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management, working with large, strategic accounts You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable business outcomes You operate with a strong ownership mindset, are comfortable navigating ambiguity, and can align cross-functional [... source excerpt omitted ...] egion enterprise environments Our Recruiting Process: Talent Acquisition → Hiring Manager → Expert Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesse
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