Client Success Manager I

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes? Are you highly organized, a clear communicator, and eager to grow your career in client success? If so, we'd love to speak with you! As a CSM I, you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence. You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes. Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes. Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success. Your Philosophy: To create a raving fan [... source excerpt omitted ...] that crosses your path. In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment. This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company. You're Good At Building strong, trusted relationships with clients and understanding their goals and priorities Communicating clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported Driving product adoption by translating client goals into thoughtful, tailored platform recommendations Mana [... source excerpt omitted ...] dvocate for client needs and ensure timely solutions Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset You Have 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role 1+ year managing a book of business Strong written and verbal communication skills Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs) A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn A track record of being reliable, org