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NEXTMOVEFDE careers · United States
Resmed

Global Revenue CCaaS Sr. Product Manager - Remote

AI summary of the role

Resmed is seeking a Global Revenue CCaaS Senior Product Manager to lead the transformation of its global contact center technology ecosystem.

What you’ll do

  • Own, develop, and maintain the Global Revenue CCaaS Product Roadmap, ensuring alignment with business needs and enterprise strategy.
  • Partner with GTS and Revenue Technology leadership to define integrated platform strategies across CCaaS, CRM, and Service Intelligence ecosystems.
  • Establish and chair the Global CCaaS Change Control Board for transparent governance and prioritization across regions.
  • Independently gather global requirements and translate them into implementation-ready user stories and functional specifications.

What you’ll bring

  • 8+ years of experience in CCaaS technology, contact center operations, or product management supporting large-scale customer service organizations.
  • Proven track record of leading or contributing to CCaaS platform implementations, enhancements, or global rollouts.
  • Hands-on, practical experience with NICE inContact, including routing, IVR/IVA design, agent experience, reporting/analytics, and skills-based routing.
  • Experience supporting global service operations across multiple regions and time zones.

Technologies

RingCentral · NICE inContact · Salesforce Service Cloud · RightAnswers Knowledge Management · Observe.ai Service Intelligence · Jira · Asana · Agentic AI · IVR/IVA · AutoQA

About Resmed

Builds cloud-connected devices, diagnostics, and software that help patients manage sleep apnea, COPD, and home-based care while giving providers workflow data.

Public · 5000+ people

Source and classification

Deployment strategy · Evidence for this classification:

innovation, stakeholder collaboration, and employee and customer-centric product delivery. We are undergoing global service transformation and are seeking a collaborative, strategic, and execution-focused Global Revenue CCaaS Senior Product Manager to lead the evolution of Resmed’s global contact center technology ecosystem. This role is responsible for defining and driving the product strategy, roadmap, governance, and operational alignment across key platforms including RingCentral, NICE inContact, Salesforce Service Cloud, RightAnswers Knowledge Management, and Observe.ai Service Intelligence. Supporting all global regions, this senior-level position requires a highly independent leader with deep hands-on expertise in CCaaS technologies and a strong understanding of modern contact center operations. The ideal candidate combines practitioner-level platform knowledge with a growth
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