Customer Success Manager

Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced t [... source excerpt omitted ...] tains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: A high energy Customer Success Manager who approaches the role as a builder and owner – this person would be joining Nitra at a critical stage of our growth (Series B). The CSM would have deep experience working in high-growth technology or fintech companies, ideally within top-tier VC-backed Series A–C environments. The ideal candidate also has experience working in high-velocity SMB and/or healthcare environments. The CSM will own a large book of healthcare practice customers and will be responsible for customer [... source excerpt omitted ...] Success functions like adoption and implementation, CSMs also drive consumption and upsell/cross-sell. Our CSMs are the primary conduits between Nitra and our healthcare practice customers – from sole proprietors to large PE backed operations – and will interact directly with doctor/owners, C-suite executives, office managers, and practice admins. Because Nitra is fast growing, CSMs who thrive at Nitra possess extreme proactiveness, attention to detail, and the ability to deal with high levels of ambiguity. Your responsibilities will include: Own a large book of business (100+ customers) with clear accountability for consumption, customer retention, and net revenue expansion