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NEXTMOVEFDE careers · United States
GE Appliances

Senior Applied AI Engineer

AI summary of the role

Senior Applied AI Engineer to design, build, and optimize AI-driven conversational agents for B2C contact center operations at a major appliance manufacturer.

What you’ll do

  • Design, build, and maintain AI-driven conversational agents for customer engagement use cases, from FAQs to transactional workflows
  • Configure, train, and tune AI/NLP models to improve intent recognition, entity extraction, and response quality
  • Implement and support transactional conversational flows integrating with backend systems (CRM, ERP, telephony)
  • Develop and maintain APIs and service integrations enabling AI agents to perform real-time actions and retrieve customer data

What you’ll bring

  • Bachelor’s or Master’s degree in Computer Science, Engineering or a related field
  • 5 years of relevant software engineering experience, including at least 1 year with AI use cases (conversational AI or NLP) in customer-facing solutions
  • Proficiency with at least one cloud platform (AWS, Azure, GCP) for event-driven and real-time architectures
  • Hands-on experience with scripting languages (Python, JavaScript) to build integrations and support transactional workflows

Technologies

AI · NLP · conversational AI · chatbots · virtual assistants · AWS · Azure · GCP · Python · JavaScript · Salesforce · Dynamics

Source and classification

Production engineering · Evidence for this classification:

delivering seamless experiences for consumers across our contact center channels, including voice, chat, and messaging. This role is ideal for someone who is passionate about AI, automation, and customer service, with a hands-on approach to creating and optimizing use cases / agents for AI-driven interactions. You’ll be responsible for designing, building and supporting scalable software solutions that power contact center operations and customer engagement. Working as an individual contributor within a cross-functional team of engineers, architects, and program leadership to deliver reliable, high-quality solutions and transactional capabilities, such as order management, scheduling repairs, processing warranty claims, and assisting with product troubleshooting. You will collaborate closely with senior architects on system design, partner with peer engineers on implementation and code
How jobs are selected

Employer postings · Data from · Sources