Sr. Engagement Manager
AI summary of the role
Senior Engagement Manager leading end-to-end delivery of Conga's enterprise SaaS implementations (CPQ, CLM, document automation) for 2–4 concurrent projects.
No longer in the current catalog. Last included 2026-09-09. Check the employer’s posting for availability.
What you’ll do
- Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations from scoping through go-live and hypercare.
- Manage implementation budgets ($200K–$2M) including forecasting, tracking actuals, and aligning to revenue recognition.
- Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews.
- Leverage AI tools (e.g., Claude) to develop, refine, and validate requirements documentation and functional designs.
What you’ll bring
- 7+ years of experience in enterprise SaaS implementation, consulting, or professional services.
- Demonstrated success leading complex implementations ($500K+) with integrations and organizational change.
- Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project.
- Working knowledge of SaaS integration patterns (REST APIs, iPaaS solutions such as MuleSoft, Boomi, or Workato).
Technologies
Jira · Smartsheet · RocketLane · MS Project · REST APIs · MuleSoft · Boomi · Workato · Claude · Gong
About Conga
Revenue lifecycle management platform for enterprises that unifies pricing, quoting, contracting, and document automation across Salesforce and other CRM or ERP stacks.
Private Late · 1000–2000 people
Source and classification
Implementation & delivery · Evidence for this classification:
snapshot… As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga’s solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes. You will operate at the intersection of technology, business process, and change management—leading cross-functional teams while championing AI-augmented delivery practices that elevate both efficiency and client impact. Why it’s a big deal… This role is critical to ensuring our customers realize the full value of their Conga investment. You will directly influence customer satisfaction, adoption, and long-term success by delivering high-quality implementations at scale. Your ability to lead
More from the job description
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Senior Engagement Manager Locations: Houston or Boston Reports to: Director, Professional Services A quick snapshot… As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga’s solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes. You will operate at the intersection of technology, business process, and change management—leading cr [... source excerpt omitted ...] oss-functional teams while championing AI-augmented delivery practices that elevate both efficiency and client impact. Why it’s a big deal… This role is critical to ensuring our customers realize the full value of their Conga investment. You will directly influence customer satisfaction, adoption, and long-term success by delivering high-quality implementations at scale. Your ability to lead complex programs, manage executive stakeholders, and embed AI-driven efficiencies into delivery will set the standard for how Conga executes in a modern, scalable services model. You will: Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through [... source excerpt omitted ...] cross-sell and upsell opportunities within active engagements and support revenue growth. Leverage AI tools (e.g., Claude and similar platforms) to develop, refine, and validate requirements documentation and functional designs. Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies. Drive test strategy, including UAT planning, test case development, and defect management. Utilize AI and analytics to assess test coverage, identify gaps, and improve quality outcomes. Serve as a trusted advisor and escalation point for VP and C-level stakeholders. Partner on change management strategies, including training, communications, and adoption trac
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