Manager, Technical Services
AI summary of the role
Lead and actively contribute to a high-performing Technical Services team supporting clients across the full technical lifecycle at a leading commerce partnership marketing platform.
What you’ll do
- Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality and client experience.
- Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues.
- Own the technical support and post-integration experience for clients, ensuring consistent high-quality outcomes.
- Partner with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities and improve workflows.
What you’ll bring
- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or related discipline, or equivalent practical experience.
- Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership.
- Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
- Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
Technologies
HTML · CSS · JavaScript · SQL · REST APIs · FTP · SaaS platforms · affiliate marketing
About impact.com
Commerce partnership platform helping brands manage affiliate, creator, referral, publisher, and B2B partner programs with tracking, contracting, payments, and analytics.
Private Late · 1000–2000 people
Source and classification
Customer adoption & accounts · Evidence for this classification:
that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and
More from the job description
About impact.com: impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work clos [... source excerpt omitted ...] ther cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. Remain hands-on by actively engaging in complex integrations, escalations, and critic [... source excerpt omitted ...] issues as needed. Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. Establish, refine, and enforce processes, documentation, and best practices tha
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